Shipping policy

SHINE ADDICT: SHIPPING POLICY

THE STANDARD You invested in premium detailing products, and we believe the delivery experience should reflect that. We process, pack, and ship all orders with the utmost care to ensure your products arrive in pristine condition and ready to perform.

ORDER PROCESSING TIMES Because we offer bespoke options alongside our standard lineup, processing times vary depending on exactly what is in your cart.

  • Standard Orders: Orders containing standard fragrances and accessories are processed and shipped within 1 to 2 business days (excluding weekends and local New Zealand public holidays).

  • Custom Scent Formulations: Because these batches are blended specifically to your requested fragrance profile, please allow 3 to 5 business days for processing and curing before your order is dispatched.

If your order contains both standard and custom items, the entire order will ship together once the custom formulation is complete. You will receive a shipment confirmation email with your tracking number as soon as your package receives its shipping label.

SHIPPING RATES & ESTIMATES Shipping charges for your order are automatically calculated and displayed at checkout based on the weight of your package and your final delivery destination.

  • Domestic (New Zealand): Standard and expedited shipping options are available at checkout. Standard delivery typically takes 2 to 4 business days once dispatched.

  • International Shipping: We ship globally. Delivery times vary significantly by region and selected carrier. Please note: International shipping times are estimates and do not account for potential customs delays.

CUSTOMS, DUTIES, AND IMPORT TAXES For our international customers, your order may be subject to import duties and taxes (including VAT) once a shipment reaches your destination country. Shine Addict is not responsible for any of these applied charges. If applicable, these fees are the explicit responsibility of the customer.

ORDER TRACKING Once your order ships, you will receive an email containing a tracking link. Please allow up to 48 hours for the tracking portal to update with live transit information.

INCORRECT ADDRESSES & RETURNED PACKAGES Please verify your shipping address at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned to our warehouse due to an invalid address or failure to collect from a local post office, the customer will be responsible for the secondary shipping costs to dispatch the package again.

DAMAGES IN TRANSIT We engineer our packaging to protect your investment, but rough transit happens. If your order arrives damaged or leaking, please email our support team at [aymanwahab60@gmail.com] within 48 hours of delivery. Include your order number and clear photos of the damaged product and shipping box so we can immediately expedite a replacement.