Refund policy

SHINE ADDICT: REFUND & RETURN POLICY

THE STANDARD We engineer our products to deliver flawless, blinding results, and we stand fully behind our formulas. However, due to the chemical nature of our detailing elixirs, we enforce a strict quality control and return policy to ensure every product shipped is pristine, uncontaminated, and brand new.

30-DAY RETURN WINDOW If you change your mind about your purchase, you have 30 days from the date of delivery to request a return. To be eligible for a refund, the following conditions must be met:

  • The item must be in its original, unopened packaging.

  • The tamper-evident seal on the bottle must be completely intact.

  • The product must be unused and in the exact same condition that you received it.

  • Microfiber towels must be unwashed, unused, and in their original packaging.

NON-RETURNABLE ITEMS (THE EXCEPTIONS) To maintain our premium standards, the following items are strictly non-refundable:

  • Custom Scent Formulations: Because these batches are bespoke and blended specifically to your requested fragrance, all Custom Scent orders are 100% final sale.

  • Products that have been opened, unsealed, or tested.

  • Gift cards or promotional free items.

DAMAGES & TRANSIT LEAKS Your investment should arrive looking as flawless as the finish it creates. If your order arrives damaged, leaking, or defective due to transit, please email our support team within 48 hours of delivery. Include your order number and clear photos of both the damaged product and the shipping box. We will immediately expedite a replacement to you at no additional cost.

HOW TO INITIATE A RETURN

  1. Ensure your items meet the strict criteria outlined above.

  2. Email our team at aymanwahab60@gmail.com with your Order Number and the reason for your return.

  3. If approved, we will provide you with the return shipping address. (Please note: The customer is responsible for all return shipping costs. We highly recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item).

REFUND PROCESSING Once your return is received and inspected by our warehouse, we will send you an email to notify you of the approval or rejection of your refund. If approved, a credit will automatically be applied to your credit card or original method of payment within 5 to 7 business days. Original shipping charges are non-refundable